Jaykalam Academy Online Coaching

At Jaykalam Academy, we are committed to providing you with the best possible learning experience. However, we understand that there may be situations where you might need to request a refund. Please read our refund policy carefully before making a purchase.

1. Refund Eligibility

  • Digital Courses & Study Materials: Refunds are not available for pre-recorded courses, eBooks, PDFs, or other digital products once accessed or downloaded.
  • Live Classes & Coaching Packages: Refunds for live coaching programs or class packages may be considered under specific conditions outlined below.
  • Trial Periods: If a trial period is offered, no refunds will be processed once the trial ends and the subscription converts to a paid plan.

2. Refund Request Conditions

  • Refund requests must be submitted within 7 days of purchase.
  • The following conditions must be met for eligibility:
    • You have not completed more than 20% of the course or attended more than two live sessions.
    • Proof of technical issues (e.g., inability to access the platform) preventing course usage must be provided.
    • The reason for the refund aligns with our fair use policy, such as dissatisfaction due to non-delivery of promised features.

3. Non-Refundable Situations

  • Change of mind or lack of time to complete the course.
  • Poor internet connectivity or hardware/software issues on the user’s side.
  • Discounted or promotional purchases (e.g., festival offers, limited-time sales).
  • Refund requests made beyond the 7-day period.

4. Refund Process

  1. Submission: Submit your refund request via email to su*****@ja*************.com with your:
    • Order ID
    • Registered email
    • Reason for the refund request
  2. Review: Our team will review your request within 5 business days.
  3. Decision: You will receive an email notification regarding the status of your request.
  4. Processing: Approved refunds will be processed within 7–10 business days to the original payment method.

5. Exceptions & Special Cases

We strive to address any genuine grievances fairly. If you believe your case merits special consideration, contact us directly at su*****@ja*************.com with detailed information.

6. Changes to the Policy

Jaykalam Academy reserves the right to amend this refund policy at any time. Updates will be reflected on this page. It is your responsibility to review this policy periodically.

Contact Us

For questions about our refund policy, please reach out to our support team:
Email: su*****@ja*************.com
Phone: +91-8015757891
Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST

Thank you for choosing Jaykalam Academy for your learning journey!